Category: AI Chatbots

  • AI customer service for higher customer engagement

    14 Ways Technology Will Affect the Future of Customer Service It’s critical to equip employees with the training and tools they will need in order to provide the best possible customer service. Chatbots aren’t new to the world of customer service and customer support, what is new is the technology powering those chat interactions. In…

  • 10 Ways to Deliver Consistently Great Customer Service

    15 best strategies to improve your customer service performance in 2022 Most organizations shortchange investments in coaching and talent management of frontline staff, leaving service-oriented agents to engage with customers in ways that are a poor fit. For example, if training emphasizes efficiency or pushing offers rather than having meaningful conversations, then agent interactions will…

  • How To Improve Customer Service: 10 Proven Strategies for Success

    The 8 Key Elements You Need for Good Customer Service For most people, good customer service is one of those “I know it when I see it” kind of things. You can probably find a few examples just by reflecting on both negative and positive customer service experiences you’ve had in the past. You could…