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Sample Behavioral Interview Questions : Communication


Following are some sample behavioral interview questions on communication:

  1. According to you, what is the most important aspect of effective communication?

    Ans: Communication is a to and fro process. To establish effective communication, all the parties involved must be receptive. The most important aspect of communication is being a good listener. One must understand the difference between hearing and listening. A good listener will be able to understand better and hence will be able to put across his point in a better way.Ē

  2. How good are you in presentations to small or large groups?

    Ans: Giving presentations is a skill, so I would not like to rate myself. However, while making presentations I make it a point to keep my audience involved all the way through by asking them questions and using a bit of humor. If itís a large group I am presenting to I make sure that even those at the back are actively listening. The most important point is that I keep it short and to the point because usually the attention span of people is short.

  3. In the past, has any colleague criticized you in front of other? What was your reaction and how were your terms with that person afterwards?

    Ans: Yes, a couple of times it happened. Once when I thought that the colleague was not correct, I explained it to him politely. On the other occasion I found out my mistake, thanked him for the suggestion and worked on to correct myself. However, both times my relation with the colleague did not change as we understood that it was said and done in the best of interests.

  4. Which was your best experience in public speaking?

    Ans: Once in college, I had to give a welcome speech for the chief guest. It was my first experience in public speaking. I had done my research about the guest and had also done some mock practices in front of my friends. But I got nervous on the D-day. One of my teachers helped me to calm down and I pulled it through with a couple of fumbles. But it gave me a huge confidence booster and after that I have been into public speaking regularly.

  5. Was there a time that you were able to communicate to a difficult person successfully, when others in your team could not manage?

    Ans: Once an old manager left and we had to work under a new one. We had all developed a great rapport with the old manager. The new manager had a direct approach towards getting things done. All the team members were perplexed about communicating with him. In an interaction I found that he too had a cool temperament and only his way of working was different. Once I understood this, communicating with him was easy, the only thing was one had to be to the point with him. I even discussed it with the team members and everything was smooth there on. I realized that it was not a difficult person we were dealing with, but a difficult situation.

  6. If you receive some information which you believe is untrue or classified, and you have received it from the grapevine, what care would you take so that the communication doesnít get out of control?

    Ans: First, I will check about what the information is about and who is the person concerned. I will discuss the same with that person and would request him to give the right information to everyone if it is untrue. If the information is confidential as I would find it by discussion with the concerned parties, I would maintain the confidentiality.

  7. According to you, what are the five most important aspects of organizational communication?

    Ans: The first most important thing is CLARITY in communication. Itís important in any communication not just organizational. It should be WRITTEN wherever necessary. Then it should be RECEPTIVE so that feedbacks and suggestions can be easy. It should be PRECISE so that the point is made short and sweet. And last but not the least, it should be TIMELY. Timely communication is very important in any organization for effectiveness. There can be other aspects as well, but these are the most important ones according to me.

  8. When you join a new organization, what efforts do you take to build a relationship with your colleagues and supervisors?

    Ans: With the supervisors or reporting staff I usually ask questions about my job responsibilities initially and also ask for feedbacks to improve my performance. It is an easy way to communicate with your superiors as they will definitely like to see a team member looking to improve performance. With colleagues, I donít try to impose myself. Initially I just share smiles and wish them and then gradually ease into a rapport by sharing a joke or two and sharing lunch. I also ask them for ways to get the task done smartly.

  9. How would you put your point across in a meeting, knowing that most people will be reluctant to listen or accept it?

    Ans: The reluctance must be because people are unaware of all the facts behind it. I would give them valid points to explain myself and convince them. I also have the confidence to put across a point and speak my mind where I have to defend the goals & interests of the company.

  10. Your boss gives you a target that you find is almost impossible to achieve. How would you handle the situation?

    Ans: I will logically explain the boss as to why the target canít be met or how unrealistic the target. But if he insists that it can be achieved I will ask for inputs from him to achieve it. I am sure that if he believes the target is realistic, then he should be able to suggest me ways to accomplish it. If I am convinced I will definitely achieve the mark. And if he doesnít sound convincing, I will tell him that I will give my best shot and will keep him updated about the progress.

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